Scheduling Policies

 

IMPORTANT SCHEDULING POLICIES. PLEASE READ BEFORE BOOKING YOUR APPOINTMENT: 

 

PLEASE NOTE: WE HAVE TWO LOCATIONS; NORFOLK & NEWPORT NEWS

 

1. LATE ARRIVALS: If you are late for your appointment, your scheduled service is not guaranteed and will likely need to to be rescheduled OR changed.

 Please arrive early/on time. One late arrival will cause us to run behind with all of the other clients booked for that day and we pride ourselves on running on time.

 

2. NO SHOW POLICY: If you no show your appointment or cancel in less than 2 hours of your appointment time, a $15 fee will be charged. After 2 no shows/cancelling in less than 2 hours, future appointments will be required to be reserved with a credit card or changed to walk in status only.  If reserved appointment(s) is cancelled in less than 24 hours, 50% of the service fee will be charged. If the reserved appointment(s) is a no show 100% of the service fee will be charged. You can cancel via our online booking system, or by calling/leaving a voicemail 24 hours a day.

 

3. All new clients looking to book a facial OR a combination of services that will last an HOUR OR LONGER (i.e; Brazilian/Full Leg/Brow combo) must call 757 603 3046 and reserve your appointment with a credit card. Once reserved, the following will apply: If reserved appointment(s) is cancelled in less than 24 hours, 50% of the service fee will be charged. If the reserved appointment(s) is a no show 100% of the service fee will be charged.

 

4. NICKIE is not currently accepting new clients at this time. If you’ve never seen NICKIE for a service, or it has been over a year since your last service with NICKIE, please book with one of our many other excellent estheticians!

 

5. Most importantly...We promise to do our best to make you feel as comfortable as possible during your service. We know you've chosen us because you trust that you will receive excellent service and we're here to deliver!