We're growing our smooth family!

If you're interested in joining our team, be sure to read the following in it's entirety and follow the steps below to apply.

We're excited to hear from you!
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Front Desk Associate

Licensed Esthetician

Job Title: Front Desk Associate
Location: Smooth, Newport News (Styron Square)
Hours: Approximately 30 Hours/week

Position Overview:

As one of the most important roles in our locally owned company the Front Desk position is the first impression clients have of our business. A warm smile, ability to quickly and efficiently book appointments, politely answer and address client questions, and work as a proactive and supportive team member are all required. 


What We Do:

As a locally owned, female led business our passion is helping women feel comfortable and confident in their own skin. We do this by providing skin care & waxing services with a specialization in Brazilian waxing. We’ve won several awards over the years and our business is continuing to grow. 


What You Can Expect From Us:

We believe that a comfortable working environment brings out the best in people. We hire good people, treat them with respect and expect that in return. You won’t be micromanaged, but you will be expected to be the best that we know you can be. 
The CEO is a licensed esthetician and has worked in the field of service for over 20 years. She knows what it’s like to work with people on a daily basis and understands the challenges it can bring. This perspective has built an environment of empathy, trust and understanding that can be difficult to find in a work environment. Bring your A game and we’ll be behind you 100%. 

A Typical Day May Include:

• Answering/making client phone calls.
• Booking appointments to maximize use of provider time. 
• Receiving deposits and other payments for services and retail sales.
• Ensuring all booking policies are adhered to.
• Opening/closing the boutique. 
• Effectively communicate the details of our services and products to clients. 
• Ensuring all client forms are properly documented. 
• Offering alternatives to clients when appointments need to be rescheduled or adjusted. 
• Informing clients of our membership program. 
• Light cleaning/tidying of boutique area. 
• Offering support to service providers. 

We Want To Meet You Because:

• You’re able to see a problem before it becomes one and resolve it or let the appropriate team member know. 
• You’re able to make people feel special. You remember their names, you’re authentic and respectful. 
• You’re an incredible listener. 
• You’re a fantastic communicator.
• You are a natural born helper. 
• You like structure. 
• Details make you happy.
• Clutter makes you crazy.
• You can follow directions and procedures to a T.
• You have a calm demeanor. 
• You are nice as pie, but not a pushover. 
• You’ve been called loyal and/or trustworthy. 
• Common sense is a virtue to you. 
• You’re ready to come to work and be excited to be the bright spot in someone’s day.
• You keep others people’s business to yourself and know that gossip is poisonous. 

HOW TO APPLY:
1. Send BOTH a cover letter and resume to smooth.apply@gmail.com
2. Include 3 references on your resume. 
​3. Type the words FRONT DESK ROCK STAR (in all caps) in your email subject line. 

Job Title: Licensed Esthetician (with Brazilian Wax experience)
Location: Smooth, Newport News (Styron Square)
Hours: Approximately 30 hours/week

Our perfect candidate is:

• A licensed esthetician with at least one year’s experience with Brazilian waxing.
• Has experience with hard wax.
• Tired of working for a company where there is more emphasis on making money for the business and less emphasis on employee and client happiness.
• Extremely neat and loves a clean treatment room
• Is willing to learn new techniques and will follow protocols.

• Wants to feel comfortable asking questions or for help.
• Has a true passion for connecting with clients and being the bright spot in their day.
• Will leave no hair left behind.

• Has no time for gossip and understands that it’s poisonous to a positive working environment.

The position & perks:

• We’re looking to fill a part time position at our Newport News location. This position may have the potential to grow into full time.
• You’ll receive training on our signature Smooth techniques as well as our exclusive hard wax.
• You’ll truly be a valued team member with support from an owner that understands what it’s really like to be in the treatment room.
• You’ll receive competive pay. Our goal is to have every employee to be financially secure.
• Discounts on products and services.

• Paid vaction for full time employees.

• A yearly educational stipend to pay for continuing education to grow your skill set.
• The opportunity to attend trade shows and educational experiences around the country.
• Education and training on Rhonda Allison Clinical Skin Care.

HOW TO APPLY:
1. Email BOTH a cover letter and resume.
2. Include 3 references with contact information in your resume.
3. Type the following in as the email subject:
NN SMOOTH WAX
Job Type: Part-time

Must Have License:

• Virginia Esthetics, Waxing or Cosmetology